Key Points

Product

• UX Design - Hardware: Made concepts, interviewed, and collected feedback from end-users. Based on feedback, delivered a design for the device (SOLBox).

• UX Design - Software: Prepared user interfaces of mobile app and various dashboards to monitor key metrics of the device (SOLBox).

Business & Finance

• Design and front-end development of a dashboard for the B2B and internal operations. It helps to capture operating costs and get info such as breakeven point, dues, the profitability of grids, etc.

• Prepared a workflow for processing cashouts (when a customer wants to withdraw earned money from selling electricity using SOLBox) resulted in 50% faster cashout processing.

Customer Service

• Established a process to ensure that the device has been properly handed over to the customer

• 95% faster access to 360-degree customer overview: coded a Google Sheet document which fetches customer data from multiple data points (REST API). So that the customer service team can have a 360-degree overview of a customer within 5 seconds (previously ~2 minutes)

IoT Production Management

• A way to calculate the inventory stock value ($) based on purchases made of the same components at various rates A process to manage and track production work in progress. It helps to know info such as how many devices are in x stage, how many devices of version y are ready to deliver, etc

• Save 100 hours per month by introducing automation in the calibration stage of the device production